FAQ

Questions?
Please read the FAQ's below. If you can't find the answer you are looking for, click here!

Limited Time Promotion

1. Do you have a Black Friday Deal?

Yes! During our Black Friday event, you can enjoy a limited-time Buy 1 Get 1 Free offer with the discount code BOGO. This promotion is valid until November 29, and the code can be stacked twice per order with unlimited uses during the sale period.

Additionally, during Black Friday, we’ve lowered the free shipping threshold to $30 for all global orders. Take advantage of this incredible deal and shop now! 🎉

Shipping and Delivery

1. How do I track my order?

After your order is shipped, a tracking number will be provided via email. You can track your package on our website.

2.How much do I pay for shipping?

Shipping costs will be automatically calculated at checkout. Additionally, we offer worldwide free shipping on orders over $50.

Returns and Exchanges

1. Can I return or exchange my lingerie?

Due to the intimate nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect.

2. What should I do if my item is damaged?

Please contact us within 7 days of receiving a damaged item, and we will assist you with a replacement or refund.

Payment and Discount

1. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment gateways.

2. How do I use a discount code?

Only one discount code can be used per order. If you want to use multiple codes, we recommend placing separate orders. For free shipping on orders over $50, this discount is automatically applied at checkout and does not require an additional code.